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04:40:38  <rwh_>hello
04:41:07  <rwh_>I am wondering if the payment has 3-D Secure feature implemented?
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14:10:30  <lxnch>do you guys have any problems connecting to your redis db's/ i have two instances (on nodejitsudb7227103270.redis.irstack.com) that both respond to ping, but i can't connect on then with redis or with netcat on port 6379
14:10:43  <lxnch>s/then/them
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15:09:12  <michaelhue>hey guys, quick question: is the gifsicle binary available on nodejitsu?
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15:15:38  <ecaron>Any staff available for a question about Nodejitsu's "dedicated load balancer and TLS terminator option"?
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15:20:10  <Sly>ecaron: what's up?
15:20:47  <ecaron>Does the dedicated monthly cost for that get applied towards the "Large" business plan required flat fee?
15:22:45  <Sly>ecaron: the balancer charge is completely separate from the large business plan, afaik.
15:24:30  <ecaron>Ah. Is it ok if I talk about the other requests from #16128 here in the channel?
15:25:20  <Sly>ecaron: sure.
15:27:49  <ecaron>I know there's a no refund route, and I'm 80% sure I'll be happier with you guys than I am Nodejitsu.
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15:29:28  <ecaron>Can I use the dedicated-lb route w/ the "small" plan? And if I try it an encounter something else that's a non-starter, I'm just SOL on the $350 - right?
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15:31:53  <Sly>ecaron: you would need to contact sales for the load balancer stuff. I've never been involved with setting them up or anything of that nature. You may be able to get a trial for a day or something.
15:34:15  <ecaron>How do I contact sales?
15:34:21  <Sly>sales@nodejitsu.com
15:34:22  <Sly>:)
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16:51:02  <trygve>Regarding SPDY support I asked about some days ago; I did'nt get it working. Created an issue in the node-spdy module issue tracker to check if I'm missing something in the set up of my app: https://github.com/indutny/node-spdy/issues/129
16:51:23  <trygve>Any input on how to get SPDY up and running at Nodejitsu would be nice.
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17:00:23  <yzhilova>hello, I am new to nodejitsu. trying to deploy the first app. it gives error info: Welcome to Nodejitsu yzhilova info: jitsu v0.13.9, node v0.10.3 info: It worked if it ends with Nodejitsu ok info: Executing command deploy info: Analyzing application dependencies in node app.js info: Creating snapshot 0.5.0-2 info Uploading: [=============================] 100% error: Error running command deploy error: npm
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17:00:47  <yzhilova>error: npm installation failed, please double check your package.json dependencies error: Nodejitsu Error (500): Internal Server Error
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17:45:11  <simple_>having issues figuring out an email address associated with a particular account a fellow employee set up.
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17:47:59  <Sly>simple_: do you know the billing information on the account?
17:48:49  <simple_>@Sly though I could get it I probably wouldn't want to share via IRC
17:49:09  <Sly>simple_: that's fine, but we'll need some way to confirm ownership of the account.
17:49:17  <simple_>what info do you need?
17:50:03  <Sly>First name, last name, and the last 4 digits on the card will suffice.
17:50:59  <simple_>looking into that
17:51:08  <Sly>Awesome. :)
17:51:32  <simple_>Let's try Jared Pace last 4 digis 9662
17:51:40  <Sly>What's the username?
17:51:51  <simple_>mikemcchillin
17:52:04  <Sly>Alright. Give me one minute.
17:52:34  <Sly>simple_: looks like that's right. Do you want to PM me with the email address you want to change to?
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17:56:40  <simple_>@Sly trying msg: @Sly and it fails
17:57:15  <Sly>simple_: I sent you a message. There should be another window now.
17:57:28  <Sly>Look above the webchat and it should show my name
17:58:40  <simple_>yea i got that.. but keeps error can't use this command in this window
17:59:50  <Sly>Shouldn't have to use any command to respond.
17:59:54  <Sly>Just type and hit enter.
18:00:10  <simple_>that's what i'm doing...
18:00:16  <Sly>Weird..
18:00:23  <Sly>It's giving you a command error for that? O_o
18:00:37  <simple_>yep:
18:00:52  <simple_>"Can't use this command in this window" in a nice shade of red
18:01:14  <simple_>ff9090 to be exact
18:01:28  <Sly>lol
18:01:38  <Sly>simple_: did you open a ticket about this already?
18:01:53  <simple_>msg: Sly try this...
18:02:00  <simple_>nope
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19:04:23  <Wolff>I need some support regarding redis errors and connecting to a redis database
19:05:42  <Wolff>redis-cli -h <hostname> -p 6379 -a <password> doesn't work even though the host and password match whats in my ops view on site
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21:27:05  <ecaron>What's Charlie's handle?
21:27:49  <ecaron>nm. indexzero.
21:28:00  <indexzero>?
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21:33:39  <ecaron>indexzero: I was just going to ask if you were in NY too, or if you were on the west coast (so I knew your working hours.)
21:33:55  <ecaron>But I came across your Twitter handle which answered both where you were and your handle. Yay for 2fers!
21:35:31  <indexzero>ecaron: Double soup Tuesday at the Orphanarium
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21:37:49  <ecaron>As if they'd deserve a capital O in orphanarium...
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