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01:03:09  <mattpardee_>hey Muuuh
01:03:35  <mattpardee_>if you create that config file yourself does it complain?
01:03:48  <mattpardee_>I guess in a normal situation you would have to do that manually but for some reason our azure deploy code is broken
01:17:29  <Muuuh>I've deleted the deployment server, and now can't recreate it... getting tired....
01:36:58  <mattpardee_>is this web services or websites?
01:38:42  <bmatusiak>lol i had my magic mouse upside down and i thought it was broke
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04:31:59  <lellimecnar>update, @mattpardee_?
04:33:09  <mattpardee_>my hands are tied right now
04:33:24  <mattpardee_>unfortunately, even though I've reached out to everyone I could
04:33:30  <mattpardee_>e-mailed them again and again
04:33:47  <mattpardee_>it's quite difficult to get all hands on deck on a Sunday evening, is what this is looking like
04:33:55  <mattpardee_>let me try the openshift chat again
04:34:49  <lellimecnar>That's not acceptable. How can you not be able to fix a problem like this? This is something you drop everything to fix, not something you put off until Monday.
04:36:34  <mattpardee_>In this instance, we at Cloud9 did everything in our power to try to restore your data. When I contacted OpenShift, apparently they are also across the ocean and I don't have the personal phone numbers of their devops
04:36:43  <mattpardee_>So unfortunately I have to resort to less intrusive means of contact
04:36:53  <mattpardee_>In this case some e-mails were hits, most were misses
04:37:00  <mattpardee_>And people who I thought were on the line were not
04:37:27  <mattpardee_>Of course we don't want anyone to not be available, but unfortunately in this case all my efforts were not good enough
04:37:51  <mattpardee_>And I am very sorry for the trouble this is causing you, I understand the work is part of your vocation and it is totally unacceptable that this happened in the first place
04:38:02  <mattpardee_>I'm doing my best to get through to their team on the proper channels so this can be dealt with properly
04:38:25  <mattpardee_>Me yelling louder when the line isn't working -- doesn't do anyone any good
04:39:07  <mattpardee_>but trust that I have dealt with this internally so we can find out 1. What happened, 2. Increase the frequency of our backups, 3. Make sure we have a better support line, and 4. (most importantly) Ensure this does not ever happen again
04:39:30  <mattpardee_>I've contacted our CEO, VP of Engineering and Operations, the support team, and the development team in charge of server maintenance
04:39:51  <mattpardee_>in addition to that the devops team on OpenShift's side has all been getting my e-mails, so everyone is aware of the problem
04:40:42  <lellimecnar>And there's no one at Cloud9 who can restore the backups? Why is that something that only OpenShift can do?
04:41:40  <mattpardee_>We don't have a direct line to their snapshots, only they and their devops team do. OpenShift is much bigger than Cloud9's use of it, so they have their own process
04:42:18  <mattpardee_>This is an issue I addressed in my e-mail, opening up that line for Cloud9's use
04:42:39  <lellimecnar>So, they create the backups, not you?
04:43:06  <mattpardee_>we both do, but in this case our backups were not nearly as frequent as they should be
04:43:11  <mattpardee_>that is something we will remediate immediately
04:43:51  <mattpardee_>the Cloud9 dev team will be available in a few hours and we are going to have a meeting immediately to discuss the details of my e-mail and resolve the issues I detailed
04:43:57  <mattpardee_>the weaknesses in the chain, so to speak
04:46:46  <lellimecnar>Define "a few hours" because I have to stay up until it's done.
04:47:08  <lellimecnar>If I don't get this taken care of by tomorrow, we lose a multi-million-dollar client.
04:50:14  <mattpardee_>well it's approaching 7 AM in the netherlands, 8 AM in Poland if I'm not mistaken
04:50:26  <mattpardee_>our VP of engineering should be on in 2 hours
04:50:40  <mattpardee_>but I'm still managing the situation with a contact from OpenShift
04:50:41  <lellimecnar>so... 1am...
04:51:02  <lellimecnar>How can it be this difficult to restore a backup?
04:58:08  <mattpardee_>still working to get the right person on the line
04:58:15  <mattpardee_>going to e-mail again
05:08:01  <mattpardee_>got in touch with a couple other people who are investigating
05:08:36  <mattpardee_>one devops
05:08:37  <mattpardee_>one minute
05:12:54  <mattpardee_>we are working through it
05:17:09  <mattpardee_>lellimecnar
05:17:28  <mattpardee_>we are restoring a snapshot from 6:43 PM PST on Friday
05:18:03  <lellimecnar>How long will that take?
05:18:49  <lellimecnar>That's almost 8:00 Mountain Time. That might have been after it disappeared.
05:18:59  <mattpardee_>asking
05:19:13  <mattpardee_>if that doesn't work we'll try the next-previous snapshot
05:19:37  <lellimecnar>Do you think the backup could have failed, and that's what screwed up the workspace?
05:20:10  <mattpardee_>yes that may have something to do with it
05:20:23  <mattpardee_>ok I can text you
05:20:29  <mattpardee_>he says up to 30 minutes
05:20:43  <mattpardee_>I'll check your workspace though, k? and if this snapshot doesn't work we'll try the previous one
05:20:48  <mattpardee_>until we get it restored.
05:20:53  <lellimecnar>Excellent, thank you
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10:38:31  <voks>!c9status
10:38:33  <c9bot>Everything up and running ( http://status.c9.io/ )
10:38:35  <voks>hm
10:39:21  <voks>!status
10:39:23  <c9bot>Everything up and running ( http://status.c9.io/ )
10:40:01  <voks>aaah
10:40:03  <voks>working again
10:40:15  <voks>hm not
10:42:23  <voks>now
10:47:30  <voks>quite slo
10:47:33  <voks>slow*
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12:08:52  <ReadError>c9 is down :(
12:10:03  <voks>yep, was laggy the last past hours anyway :|
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12:10:18  <voks>oh, I could just connect
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12:15:24  <Muuuh>c9 is always having issues no matter when
12:16:49  <voks>it didn't have when we chose it as our project ide
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12:19:05  <Muuuh>I've been trying this IDE in and out for the past 6 months, following up on its progress, and it seems everytime I go back to testing it, the only thing it's good at is aggraving me
13:06:14  <jwulf>muuuh works for me
13:06:24  <jwulf>what's not doing it for you?
13:28:34  <voks>loading, saving, running node.js ;)
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14:28:19  <Muuuh>jwulf: have you tried deploying to Azure ?
14:29:04  <jwulf>Muuuh, no i haven't
14:29:19  <jwulf>i use cloud 9 locally on my machine, and the cloud instance as well
14:29:22  <jwulf>it's working well for me
14:31:15  <Muuuh>Try deploying to Azure
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16:14:27  <rbarszcz>hey there.. anyone with knowledge on c9 extensions?
16:14:40  <mattpardee_>hey rbarszcz, yes indeed
16:14:58  <mattpardee_>you're talking to the right guy
16:15:10  <rbarszcz>i made one extensions to add extra themes.. but it still has some bugs
16:15:16  <rbarszcz>extension*
16:15:35  <mattpardee_>extra themes to the editor?
16:15:38  <rbarszcz>would you mind to take a look at it?
16:15:39  <rbarszcz>yes
16:15:39  <mattpardee_>or entire IDE
16:15:45  <rbarszcz>editor
16:16:14  <mattpardee_>so we actually use Ace for themes, did you look at the documentation there?
16:16:14  <rbarszcz>i based it on chase's my-c9-themes
16:16:26  <mattpardee_>on top of the ace themes we have our themes
16:16:35  <rbarszcz>yeah i did
16:16:36  <mattpardee_>that control the entire IDE
16:16:37  <mattpardee_>ok
16:16:53  <rbarszcz>i got problems when i quit my workspace with my custom theme selected
16:17:37  <rbarszcz>when i open it again the code comes with no colors.. so i have to select a 'default' theme, quit and re-open the workspace
16:17:50  <mattpardee_>hmm
16:18:02  <mattpardee_>so you're storing the data in the settings
16:18:10  <mattpardee_>and when the editor is loaded it's not being re-applied
16:18:19  <mattpardee_>but you know for sure your theme preference is being saved?
16:18:21  <rbarszcz>take a look at the code. it's really small
16:18:23  <mattpardee_>k
16:18:30  <rbarszcz>https://github.com/rbarszcz/c9-buonarroti/blob/master/c9-buonarroti.js
16:20:00  <rbarszcz>the theme is being saved indeed.. i checked the options loaded in the js of the ide page
16:20:31  <mattpardee_>ok
16:21:13  <mattpardee_>https://github.com/ajaxorg/cloud9/blob/master/plugins-client/ext.themes/themes.js
16:21:22  <mattpardee_>I think you should interface with this code in some way
16:21:47  <rbarszcz>i will take a look
16:21:51  <rbarszcz>thanks ;)
16:21:58  <mattpardee_>np
16:22:13  <mattpardee_>generally speaking in Cloud9 one of the major pitfalls to be aware of, is you can set something before other things are initialized
16:22:20  <mattpardee_>and then it won't really work
16:22:33  <rbarszcz>i see
16:22:39  <mattpardee_>so usually best to interface with another extension that has an API for setting something
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17:17:30  <bmatusiak>mattpardee_ you mind if i update the chat bot
17:17:41  <mattpardee_>sure thing man
17:18:03  <bmatusiak>i totally forgot i had a user system on my other irc server
17:18:41  <bmatusiak>useful for restarting and mute
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18:11:50  <lellimecnar>So... is the entire c9.io website down?
18:12:41  <voks>that seems to be the case, indeed
18:12:50  <lellimecnar>I get an error 324 (empty response) on every computer I try
18:13:06  <voks>same here
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18:21:58  <bmatusiak>!status
18:21:59  <c9bot>Everything up and running ( http://status.c9.io/ )
18:25:00  <voks>!c9status
18:25:01  <c9bot>Load issues ( http://status.c9.io/ )
18:25:15  <voks>"We still have to found the problem."
18:25:22  <voks>"to found"? really? ;)
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18:53:54  <mattpardee>hahaha
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19:30:58  <bmatusiak>!status
19:30:59  <c9bot>Service down ( http://status.c9.io/ )
19:32:11  <mattpardee>sorry guys, AWS is still giving us trouble
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20:12:11  <bmatusiak>heroku has issues with AWS also
20:21:01  <bmatusiak>looks like NPM servers took a dive also
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20:21:56  <bmatusiak>https://registry.npmjs.org/request << The server refused the connection.
20:22:04  <bmatusiak>gg AWS
20:23:15  <MerlinDMC>bmatusiak, i think npmjs.org is hosted at joyent
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23:46:22  <bmatusiak>!status
23:46:23  <c9bot>Slow service ( http://status.c9.io/ )
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23:50:38  <bmatusiak>!botVersion
23:50:39  <c9bot>c9bot version 0.3
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23:51:40  <bmatusiak>mattpardee : ...
23:51:46  <bmatusiak>you around
23:52:23  <mattpardee>hey
23:52:37  <bmatusiak>check something out´┐Ż do a part and a join in irc
23:53:28  <mattpardee>busy
23:53:37  <bmatusiak>10-4
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